SafeGrounds User Guide

Frequently Asked Questions

Answers to commonly asked questions about using SafeGrounds

Frequently Asked Questions

If you encounter an error message when using SafeGrounds see Technical Support & System Errors. If you are having trouble finding what you are looking for refer to the questions below and the section of the guide that provides guidance.

A Complainant sent me their Title IX preferences. Where do I put them?
See Actions, Attachments & Attributes
I am adding a new case — should I list myself as the Reporter?
See Add Case
Why can't I add a Case Type to a new case?
See Case Types & Classifications
How do I close a case?
See Editing a Case
How do I print or export?
See Exporting a Case
What is the difference between an Involved Party and a Profile?
See Profiles
Should this be an Action or an Attachment?
See Actions, Attachments & Attributes
How can I view only my Active cases?
See Main Menu & Dashboard
Why am I receiving an error that says Access Denied?
See Settings & User Roles