SafeGrounds User Guide

Technical Support

Steps for troubleshooting and reporting technical issues in SafeGrounds

Before Reaching Out for Support

When encountering an error in the system take these steps prior to reaching out for support to test for common issues:

Reference this User Guide to ensure you are using the system correctly and should have permission to access the information you are looking for
Ensure your wireless/Internet connection is working
Log out and back into the system and try the same action again
Try the same action in a different Internet browser

Note: If you are unable to resolve the issue with the above steps navigate to the Help and Support section at the bottom of the main menu in SafeGrounds where you can submit a support request via email.

Reporting a Technical Issue

If none of the above steps address the error please do the following before contacting your administrator:

Take a screenshot of your screen where the error message is displaying
Note the case number or student profile where you are experiencing the error
Describe in as much detail as possible the course of action you were taking when the error occurred — for example: "I was trying to add an attachment from the attachments page"
Contact your area SafeGrounds administrator by email with the information outlined above. They will escalate your issue as appropriate for technical support or may be able to answer the question directly